Hospitality leadership experience outside of these departments may be considered. This may include some evenings, weekends and holidays, Possess experience as a Front Desk Receptionist in a luxury hotel or resort, Candidates must have excellent personal presentation and interpersonal skills, This position requires the ability to lift up to 40lb, Fluent in English and a second language is encouraged, Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Must be able to work 3rd shift and work with minimal supervision, Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance, Stand or walk for an extended period or for an entire work shift, Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift, Be thoroughly knowledgeable of all room types, Have a thorough understanding of hotel occupancy trends, Be familiar with the Housekeeping, Front Office, and Reservation departments policies and procedures, Have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments, Be familiar with the inter-relationship between the different departments, Be familiar with general organization set-up, Be thoroughly knowledgeable of our PMS and CRS, Manage room inventory and complete efficient blocking with communication to all departments to ensure guests receive requests and are not inconvenienced due to improper blocking procedures, Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets, Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Serve as manager on duty of the hotel, in absence of hotel management, Serve as concierge making recommendations, planning and setting up activities for guests and members, Assist the sales team with corporate, group and wedding events, Responsible for training and supervision of front office staff, Enroll members and maintain accurate database and financial records for the hotel's "Lodge Membership" program, Create projected VIP lists for the coming week, and serve as a contact point between VIPs and the hotel before, during and after their stay, Support Front Office Manager with scheduling and payroll duties. Similar Job Positions. Resolve customer complications and complaints by conducting thorough research of the situation and determining, Responsible to accurately perform and professionally monitor the handling of all front desk operations; including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries and forwarding non-routine requests to appropriate personnel, Monitors all incoming telephone calls for prompt and courteous handling, Represents DaVita Medical Group in a professional manner following all policies and procedures, Assists with the inventory, maintenance of business office supplies and the compilation of business office reports, Assists in the completion of assigned administrative reports according to procedure, Trains new employees and works with administrator to assure compliance for all new staff. Make appropriate selection of, Promptly answer the telephone using positive and clear voice. Coded physician-patient office encounters using ICD-9, CPT codes. Ability to establish and maintain effective working relationships with associates, customers and patrons, Ability to stand, walk and continuously perform behind the front desk. Monitors and oversees registration quality, completeness and collection of personal payment responsibilities, identifying issues and implements improvement initiatives as needed, Responsible for training office personnel for front desk, reception and billing activities related to procedure intake and scheduling. (ie-happy hour, karaoke), Performed courteous and welcoming greetings to all incoming and outgoing guests, Ensure that all guest needs are met at all times, to their preference, Prompt and effective check in and checkout procedure for guests, confirming their return, Provided up to date information of activities and events in the area for guests interest, Maintained cash bank during shift for guest money exchange, Build guest history profiles for returning guests, Supervise, coach, counsel, and train a staff of 14, Responsible for day to day operations, including opening and closing the spa, staffing for special events, and upkeep with all respective areas, Act as Manager on Duty for various shifts, serving as main contact for all guest and colleague issues, Coordinate special requests by working with other departments and thinking creatively, Verify all employees of the front office are completing assigned tasks for their shift, Responsible for making the schedule for all front desk employees, Make sure all rooming lists, group lists, and arrivals are accurate for the day, Anticipate critical situations and plan effective solutions to resolve certain situations, Communicate with all department heads to maintain a smooth visit for all guests, Help train new employees at the front desk. Utilize labor management tools to schedule and control labor costs. Provide ongoing training and support to Front Desk Agents, Bellstaff, Gate Attendants, PBX Operators and Rooms Controllers, Maintain a house bank and make a deposit and accurate report of receipts daily, Supervise the front desk agents, ensuring the correct sequences of events for proper registration and check out of guests, Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Assisted guests and fellow associates to resolve any issues promptly whenever they would arise. Handle cash, make change and balance an assigned house bank, Accept and record vouchers, travelers checks and other forms of payments. Assures that guest is assigned type of room requested and the correct rate is charged. Supervising all front office operations (PBX, Front Desk, Bell, Valet, Door and Concierge services). Assisted in writing and placing 42 SOP's. Contact appropriate departments as necessary to resolve guest call, request, or problem, Assist management in training, evaluating, counselling, disciplining, and motivating and coaching employees and serves as a role model and first point of contact, Assists with one to one meetings and bluecube scheduling, 2 years experience in a guest services role at a Hotel or Resort, At least one year Supervisory Experience in a hotel or resort, Consistently exceed guest expectations related to service and delivery, Previous experience at a 4-star or equivalent property preferred, Lead and inspire all employees to work to their highest capabilities in order to achieve the highest possible standards, Uphold philosophy and values of owner and Benchmark Hospitality, Train and develop the Guest Services Staff to exceed expectations and provide flawless, consistent service, Encourage good guest relations. Blind Banking, Supervise front desk staff, reservations, and bell staff as needed, Insure all daily functions from checklist are completed, Responsible for maintaining Sundry shop items and budget, Perform additional duties or projects as assigned by Front Office Manager and Assistant Front Office Mananger, Makes recommendations and suggestions to hire, evaluate, reward, document unsatisfactory performance, policy violations, and/or discipline employees with in his/her span of control, Maintains time and attendance records and handles daily scheduling, Trains and supports employees according to their job duties, Responsible for interpreting and enforcing company and departmental policies and procedures to staff, Communicates with staff regularly to facilitate the effective flow of information throughout the company, Available to work additional hours on short notice in order to accommodate one of the following; staffing emergency, employee absence, fluctuation in business levels, special projects, etc, Works closely with CRES and makes suggestions to maximize sales during heavy traffic periods and takes action to correct negative sales trends, Supervises and monitor Internet reservation systems and all other distribution centers, Updates ZCR GM and Room Division Manager with market sales trends, Ensured that any unsolved problems are brought immediately to the attention of the Rooms Division Manager, Upholds the "be the difference" guest service standards, Abides by and upholds all ARAMARK policies, Ideal candidates will have 1-2 years of experience in a hotel front desk supervisory or management capacity, Proficiency in spoken and written Business English and Spanish, Competent in Microsoft Office applications, Able to effectively communicate with all levels of colleague and Management, Acts empowered and empower your associates to provide excellent service, Plan Front Desk associate meetings on a monthly basis and conduct them, Ensure that all VIP guests are identified; recognized, pre-blocked and special treatment is brought to the room, Be knowledgeable about all emergency plans and know how to act upon them, Must be able to comprehend reading materials, speak, read and write English, Maintain a clean, safe and environmentally responsible work environment, Only Current Internal Candidates Will Be Considered Until After February 26th*, High school diploma or equivalent required. Observes performance and encourages improvement, Uses creative management skills to solve guest and team member problems. Work with other supervisors and administrative staff to address organization wide issues, including program development, personnel policies, and employee evaluations, training needs, safety concerns and quality assurance indicators. Supervises the delivery and measurement of guest service consistent with the company's core service standards and brand attributes. Managed successfully all aspects of guests' stays from check-in to check-out, Assisting hotel manager with a number of tasks as well as preparing essential reports, Entrusted to complete managerial duties when manager is away. Accept payment for guest accounts at check in and check out. Providing excellent guest service, while insuring efficient registration and billing services, Assumed manager on duty responsibilities when scheduled, Operate the department within budgeted guidelines and processed front office orders. Must have high attention to detail, good communication skills and leadership ability. College degrees in relevant … Assisted in training all Guest Service agents and PBX Operators. Manage the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals. Input messages into the computer. Accountable for monitoring all employees to ensure they are following proper cash handling procedures. Ensure adherence to quality expectations and standards; identify, recommend, develop and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings, Manage wait lists and assist Front Desk during high business demands, Responsible for attending department OST meetings and if unable to attend required to be familiar with meeting minutes, Fulfills duties of the Loyalty Ambassador in their absence, Perform any other tasks assigned by management, Previous customer/guest service experience; hotel and front office experience is strongly preferred, Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns, Previous cash handling and multi-phone usage experience, Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player, Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills, Knowledge of Property Management Systems and related computer programs, Strong knowledge of Microsoft Office Software, Must be able to work flexible shifts, including weekends and holidays, Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues, Establish par levels for supplies and equipment, Assist with other departments as needed to ensure guest overall satisfaction. Complete shift check-lists as specified, Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals, Update daily group information; maintain and be familiar with future group files. Verify all banks and deposits accordingly, Monitor key control to maintain hotel security, Respond to guest questions regarding the hotel. REPORTS TO: Front Desk Manager. Responsible for the management and coordination of all hotel operations during the overnight shift including nightlife, food & beverage, and guest requests, issues, and inquiries. occasionally during shift, Ability to train and mentor Guest Service Associates, Ability to stand continuously while performing essential job functions, To consistently offer professional, friendly and engaging service, To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed, To maximize revenues by upselling and following budget guidelines, To handle Guest concerns and react quickly, logging and notifying proper areas, Be fully competent in all reception and cashier duties, Previous experience in a leadership or supervisory role an asset, To be experienced with various guest scenarios, To be familiar with all hotel facilities and offerings, Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager, Broad knowledge of Epitome, Synergy and Vingcard systems, Familiar with all reservation special packages, Understand all radio codes and emergency procedures, To be thoroughly acquainted with all check-in policies and procedures, To be familiar with all technical equipment related to the Front Desk, To understand the influence and importance of all departments on the Front Desk, Responsible for the training of new associates, Understand and be able to perform rooms control duties, Ability to stand for prolonged periods of time, Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office, Minimum of 1 year Front Office or Guest Service experience required. , collects keys, posts late charges and presents bill to guest room direct bill,! 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